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COVID-19

March 24th, 2020

TCVS Families:

Due to Collin County recently issuing a Shelter in Place order, coupled with the growing number of confirmed COVID-19 cases in our state, effective Wednesday, March 25th, Tri-County Veterinary Services will be restricting appointments to emergency appointments, sick appointments, time sensitive appointments, prescriptions and products only. For all appointments, services, prescriptions, and products after Tuesday, March 24th, TCVS has moved to a curbside service only with new hours (see below). This means the doors will remain locked and clients will remain in their vehicles. Upon arrival, clients are to text or call for check-in. Prescriptions and products will be pre-paid and brought to your vehicle upon your arrival. If you have an appointment, a staff member will come to your vehicle and bring your pet into the clinic for their exam. All communication and payments will be through the phone. You may also have your prescription or product mailed to your home for an additional fee (postage). We do ask, if you are sick or have been in close contact with someone who is sick, please do not come to the clinic or use the curbside service. One infected TCVS staff member will quarantine the whole crew and the hospital will be forced to close.

We will be contacting all currently scheduled appointments that are not time sensitive or emergent after Tuesday, March 24th. Those appointments will be postponed and rescheduled once the lockdown is lifted and we are able to resume full operation. We have been experiencing high call volumes, please leave a message if you get the voice mail and your call will be returned.

If you have not done so already, please check out Vitusvet at https://vitusvet.com/pet-owners/ or download the app to any smart phone. It conveniently gives you access to all your pet’s records and allows you to request appointments and prescription refills.


If you purchase Purina food from us, please check out https://www.proplanvetdirect.com/ and enter our clinic code 6D9ZJ, to have it shipped to your home for free and enjoy special savings.


Our Current Hours of Operation:

Monday – Friday 9:00 am – 2:00 pm (no lunch break)

Saturday of every month open 8:30 am – 1:30 pm, Closed Sunday



We will continue to monitor the ever-changing situation and keep you updated on any new policies or precaution we are taking. If you have any questions, please feel free to call our office at 972-924-3622 or email us at info.tcvs@gmail.com.

Sincerely,
Jeff Garner, DVM


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